ck441 Privacy Policy

1 Introduction

ck441 ("we", "us", "our", "the Platform") operates the ck441 online gaming platform accessible at ck441.io, providing sports betting, live casino, and slot game services to players across Bangladesh. In the course of providing these services, ck441 collects and processes personal data about its registered users ("you", "your", "the Player").

This Privacy Policy sets out in full the types of personal data we collect, the purposes for which we process that data, the legal bases on which we rely, the parties with whom we may share your data, the security measures we apply to protect it, the period for which we retain it, and the rights you have in relation to your own information.

This Privacy Policy applies to all personal data collected through the ck441 website, mobile browser interface, customer support channels, and any other touchpoints through which you interact with the ck441 platform. It should be read in conjunction with the ck441 Terms & Conditions and Responsible Gaming Policy.

2 Data We Collect

ck441 collects personal data through several means, including information you provide directly to us during registration and account management, data generated automatically when you use the platform, and information obtained from third-party verification partners. The categories of personal data we collect are described below.

2.1 Registration and Account Data

When you create a ck441 account, we collect the following information:

• Full legal name
• Date of birth (to verify you are aged 21 or above)
• Residential address in Bangladesh
• Email address and mobile phone number
• Username and encrypted password
• Preferred language and currency (BDT)

2.2 Identity Verification Data

To comply with our anti-money-laundering (AML) and know-your-customer (KYC) obligations, we may request and retain copies of:

• Government-issued national identity card (NID)
• Passport or driving licence
• Proof of residential address (e.g., utility bill or bank statement)
• Proof of payment method ownership (e.g., screenshot of bKash, Nagad, or Rocket account)
• Selfie or live photograph for biometric verification purposes

2.3 Financial Transaction Data

Each time you deposit funds into or withdraw funds from your ck441 account, we record:

• Transaction type, amount in BDT, date, and time
• Payment method used (bKash, Nagad, Rocket, Upay, or bank transfer)
• Transaction reference numbers and payment processor identifiers
• Account balances and bonus fund balances

2.4 Gaming Activity Data

We record a full log of your activity on the ck441 platform, including:

• Sports betting markets accessed, wagers placed, odds accepted, and outcomes
• Casino and slot game sessions, including game titles, stake amounts, and results
• Session durations, login timestamps, and logout timestamps
• Responsible gaming tool usage (deposit limit settings, session reminders, self-exclusion requests)

2.5 Technical and Device Data

When you access the ck441 platform, our servers automatically collect certain technical data, including:

• IP address and approximate geographic location (country and city level)
• Device type, operating system, and browser type and version
• Referring URL and on-site navigation path
• Cookie identifiers and session tokens (see Section 6 for full cookie details)

2.6 Customer Support Data

When you contact the ck441 support team by email or live chat, we retain a record of the communication, including the content of your messages, any attachments you send, and the resolution outcome. This data is used to resolve your query and to improve our support service quality.

3 How We Use Your Data

ck441 uses the personal data we collect for the following purposes:

• Account management: Creating, maintaining, and securing your ck441 account, including processing login requests and enforcing account security measures.
• Age and identity verification: Confirming that you meet the minimum age requirement of 21 years and that you are who you claim to be, in compliance with our KYC obligations.
• Payment processing: Processing deposit and withdrawal transactions via bKash, Nagad, Rocket, Upay, and supported Bangladeshi bank channels, and reconciling your account balance accurately.
• Game delivery: Delivering sports betting, live casino, and slot game services, recording game outcomes, and settling wagers correctly.
• Fraud and AML prevention: Monitoring transactions and activity patterns to detect and prevent fraud, money laundering, bonus abuse, and other prohibited conduct as defined in our Terms & Conditions.
• Responsible gaming: Monitoring your gaming activity to identify indicators of problem gambling, enforcing deposit limits and self-exclusion requests, and providing proactive support where warranted.
• Customer support: Responding to enquiries, resolving complaints, and improving our support processes.
• Legal compliance: Meeting our obligations under applicable law, including responding to lawful requests from regulatory or law enforcement authorities.
• Platform improvement: Analysing aggregated, anonymised usage data to improve the performance, usability, and content of the ck441 platform.
• Service communications: Sending transactional messages such as deposit confirmations, withdrawal notifications, password reset emails, and security alerts. These are not marketing messages and cannot be opted out of while your account is active.

4 Legal Basis for Processing

ck441 processes your personal data on one or more of the following legal bases, depending on the specific processing activity:

• Contract performance: Processing your registration data, financial transaction data, and gaming activity data is necessary to perform our contractual obligations to you as set out in the ck441 Terms & Conditions.
• Legal obligation: Processing identity verification data and financial transaction records is required to comply with applicable anti-money-laundering, know-your-customer, and data retention laws.
• Legitimate interests: Processing technical data for fraud detection, security monitoring, and platform analytics is carried out in pursuit of our legitimate interest in operating a secure and reliable gaming platform, provided this interest is not overridden by your privacy rights.
• Consent: Where we rely on your consent as the basis for processing — for example, in relation to optional marketing communications — you have the right to withdraw that consent at any time without affecting the lawfulness of processing carried out before the withdrawal.

5 Data Sharing

ck441 does not sell, rent, or trade your personal data. We share your personal data only with the following categories of recipients, and only to the extent necessary for the stated purpose:

5.1 Payment Processors

To process your deposits and withdrawals, ck441 shares the minimum necessary financial and identity data with our payment processing partners, including bKash, Nagad, Rocket, Upay, and supported Bangladeshi banks including Dutch-Bangla Bank, BRAC Bank, City Bank, Islami Bank, and Sonali Bank. These partners process your data solely to execute payment instructions and are bound by their own privacy and security obligations.

5.2 Identity Verification Partners

ck441 uses third-party KYC service providers to assist with the verification of identity documents and biometric data. These providers act as data processors under our instructions and are contractually prohibited from using your data for any purpose beyond the verification service they provide to ck441.

5.3 Game Studio Partners

Live casino games are streamed by third-party studios including Evolution Gaming, Ezugi, and Pragmatic Play Live. When you participate in a live game session, your account identifier and game interaction data may be shared with the relevant studio solely to deliver the game session. Game studios do not receive your name, address, or financial data.

5.4 Legal and Regulatory Authorities

ck441 may disclose your personal data to law enforcement agencies, regulatory authorities, or courts where we are legally required to do so, or where disclosure is necessary to protect the rights, property, or safety of ck441, its players, or the public.

5.5 Business Transfers

In the event of a merger, acquisition, or sale of all or substantially all of ck441's assets, your personal data may be transferred to the acquiring entity as part of the transaction. We will provide reasonable notice of any such transfer and will require the acquiring entity to honour the commitments made in this Privacy Policy.

6 Cookies & Tracking Technologies

ck441 uses cookies and similar tracking technologies to operate the platform, maintain your session, and analyse usage patterns. The following categories of cookies are used:

• Essential cookies: These are strictly necessary for the platform to function. They maintain your login session, remember your account preferences, and enable core platform features. Essential cookies cannot be disabled.
• Analytics cookies: These collect anonymised data about how players navigate the platform — including page visits, session duration, and feature usage — to help us improve the user experience. Analytics data is processed in aggregate and is not linked to your individual account.
• Security cookies: These cookies help us detect and prevent fraudulent login attempts, identify unusual activity patterns, and protect your account from unauthorised access.
• Preference cookies: These remember your platform settings, such as display preferences and responsible gaming tool configurations, so you do not need to re-enter them on each visit.

You can manage your cookie preferences through your browser settings. Please note that disabling non-essential cookies may affect the performance and functionality of certain features of the ck441 platform.

7 Data Security

ck441 implements a range of technical and organisational measures designed to protect your personal data against unauthorised access, loss, destruction, or alteration. These measures include:

• 256-bit TLS encryption for all data transmitted between your device and ck441's servers.
• Encryption of sensitive data at rest, including identity documents and payment information, using industry-standard encryption algorithms.
• Role-based access controls ensuring that only authorised personnel can access personal data, on a strict need-to-know basis.
• Comprehensive internal audit logging of all data access events.
• Regular security assessments and penetration testing of the ck441 platform infrastructure.
• Multi-factor authentication requirements for all internal systems that process personal data.

While ck441 takes all reasonable steps to protect your personal data, no internet-based platform can guarantee absolute security. In the event of a data security incident that poses a risk to your rights or interests, ck441 will notify you promptly in accordance with our legal notification obligations.

8 Data Retention

ck441 retains your personal data for as long as is necessary to fulfil the purposes described in this Privacy Policy and to comply with our legal obligations. The following retention periods apply as a general guideline:

• Account and registration data: Retained for the duration of your account and for a minimum of five years following account closure, in compliance with applicable AML record-keeping requirements.
• Identity verification documents: Retained for a minimum of five years from the date of verification, or longer where required by applicable law.
• Financial transaction records: Retained for a minimum of five years from the date of each transaction.
• Gaming activity logs: Retained for a minimum of three years, and longer where relevant to a dispute or regulatory enquiry.
• Customer support records: Retained for two years from the date of the final communication in each support case.
• Technical and analytics data: Anonymised or deleted within 13 months of collection.

When the applicable retention period expires, personal data is securely deleted or irreversibly anonymised so that it can no longer be linked to an identifiable individual.

9 Your Rights

Subject to applicable law, you have the following rights in relation to the personal data ck441 holds about you:

• Right of access: You may request a copy of the personal data we hold about you, along with information about how it is being processed.
• Right to rectification: If any personal data we hold about you is inaccurate or incomplete, you may request that it be corrected or updated.
• Right to erasure: In certain circumstances, you may request that we delete the personal data we hold about you. This right is subject to our legal retention obligations and may not apply where we are required to retain data by law.
• Right to restriction: You may request that we restrict the processing of your personal data in certain circumstances, for example while an accuracy dispute is being resolved.
• Right to data portability: Where processing is based on your consent or on the performance of a contract, you may request a copy of your personal data in a structured, machine-readable format.
• Right to object: You may object to the processing of your personal data where we rely on legitimate interests as the legal basis, unless we can demonstrate compelling legitimate grounds that override your interests.
• Right to withdraw consent: Where processing is based on your consent, you may withdraw that consent at any time without affecting the lawfulness of prior processing.

To exercise any of these rights, please contact our Data Support team at [email protected] with the subject line "Data Rights Request". We will respond to your request within 30 calendar days. We may need to verify your identity before fulfilling a data rights request.

10 Children & Minors

The ck441 platform is strictly for adults aged 21 years and above. ck441 does not knowingly collect or process personal data from individuals under the age of 21. If we become aware that we have collected personal data from a person under this age threshold, we will take immediate steps to delete that data and close the associated account.

If you are a parent or guardian and you believe that a minor under your care has created a ck441 account or submitted personal data to the platform, please contact us immediately at [email protected] so that we can take appropriate action. We treat all reports of underage access with the utmost seriousness.

11 Third-Party Links

The ck441 platform may contain references to third-party services, including payment processors and game studio partners. These third parties operate their own independent platforms and privacy policies, and ck441 is not responsible for the privacy practices of any third party. We encourage you to review the privacy policy of any third-party service before providing your personal data to that service.

Where ck441 shares your data with third-party service providers as described in Section 5, those providers are contractually required to process your data only in accordance with ck441's instructions and to implement appropriate security measures to protect it.

12 Policy Updates

ck441 reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data processing practices, applicable law, or the services we offer. When a material change is made to this policy, we will post a notice on the ck441 platform and, where reasonably practicable, notify registered players via the contact method registered on their account.

The effective date at the top of this page indicates when the current version came into force. We encourage you to review this page periodically to stay informed about how ck441 protects your personal data. Your continued use of the ck441 platform following the effective date of a revised policy constitutes your acceptance of the updated terms.

13 Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or the way ck441 processes your personal data, please contact our support team using the details below. We are available 24 hours a day, 7 days a week, and aim to respond to all privacy-related enquiries within two business days.

For responsible gaming support, including deposit limits, cooling-off requests, or self-exclusion, please visit our Responsible Gaming page or contact [email protected] with the subject line "Responsible Gaming Request".